Faq

1. Do You Need a Driving License to Drive in Georgia?

To drive or rent a car in Georgia, you need to valid driving license that is printed in the Latin or Cyrillic alphabets, and has been held for at least one year, together with a valid passport. You should be at least 21 years old and have held a driving license for at least for one year before renting the car. You may add additional drivers, but they will be your responsibility as the primary driver. Both the primary and additional drivers are automatically insuranced when you book your rental service. A driving license from an EU country is valid in Georgia.
If you are from any other country not listed above, you need to hold an international license to drive in Georgia. If you hold a driving license not in Latin or Cyrillic or English, you need to have your driving license translated to English and must be accompanied by an international driving license.

 

2. How Can I Book a Rental Vehicle at Personal Auto Rent?

You can book a vehicle for rental at Parent.ge online, via phone or by sending an email. You can book your vehicle online through the request form on our official website, www.parent.ge. You can search for the type of vehicle you want through the search form on the homepage by selecting a pickup and return location, pick up and return date, and then search for available vehicles.
You can choose a suitable vehicle and package from the list of available cars displayed on the results page, click ‘Book’ to proceed. You can pay online to confirm your booking OR pay upon arrival.
You can also call our customer support team 24/7 at +(995)595 303 999 to book your rental car. You can also send a booking request email to [email protected]
You can also opt for additional accessories like a child seat, Wifi hotspot, and permits to cross international borders
All rental bookings require no deposit and you can cancel your booking at any time. When you book over the phone or email, you need to ensure the availability of the vehicle in advance, or you can reserve a vehicle online and call the team / send an email request to confirm the reservation. It is strongly recommended that check the availability of a vehicle before you make a phone call or email reservation. If you have any questions regarding rental or reservations, you can call the support team for any clarification.

 

3. What Are The Pricing and Payment Methods Available?

All bookings require zero deposit, meaning there is no obligation to make any payment to confirm your reservation. When you book your vehicle, you’ll receive an email confirmation and you will pay upon arrival.
When you pay the full rental payment, you need not pay any deposit amount beforehand. When you opt for a 50/50 payment method, you may have to pay around 200 to 500 EUR initially, depending on the vehicle you have selected. However, some vehicles need a deposit amount to be paid, even if you pay the full rental charge. All deposit amounts are indicated in the rental prices you pay.
The rental price you pay includes 100% insurance of the vehicle in case of accidents that are your own fault, damage by any third party, damage caused by fire, theft, and damage to third party’s upto 50,000 EUR. This includes applicable taxes not any parking fees, permits or fuel.

In Georgia, you can pay in Georgian Lari (GEL). You can also pay using EUR, USD or GBP, as per official exchange rates of the National Bank of Georgia on the day. You can pay by cash, bank invoice or with a credit card. When you pay by cash, you will receive a receipt for the rental fee. When you opt for payment through bank invoice, you need to pay at least a week prior to the rental start date. We will send you an invoice via email to make payment through your bank. When you make a payment by credit card, you will be charged an additional amount of around 3.5% as a card processing fee.


4. Is There a Pick-up and Drop-off Service Available at Other Locations?

You can choose a pick-up or drop off location other than the one mentioned in your reservation. Such services are charged from 4 to 79 EUR depending on the location of the pickup or dropoff. You will be charged 4 EUR in the city and 79 EUR for locations that are upto 450 km away. The online system displays the location of the vehicle and the transfer fee to deliver the vehicle to your desired location. You can also include airport pickup and dropoff, which are charged ,as per the rate of a taxi, at 19 EUR for a one way trip. In case your rental service ends with an airport drop off, you will be expected to pay this amount upon arrival.

For airport pickup and dropoff, a rental contact person will be assigned and details mailed to you 3 days prior to start of the rental. You will find the assigned person holding a sign with your name, and you can also call the person with the details provided to you.
You can collect or return your rental vehicle during standard office hours, between 11 am to 6 pm, Monday to Friday. You can collect or return vehicles that are pre-booked from the office 24/7 upon request without additional charge. You will be charged for the pickup and delivery by our team irrespective of the time and day.


5. What is National One Way Delivery?

National One Way Delivery are rental prices which are automatically calculated when you search for a vehicle at a particular date and time. You can cross International borders with your rented vehicle, although your pick up and drop locations should be in the same country.


6. What Type of Insurance is Needed?

When you pay at the start of the rental period, certain insurance is automatically included. Your vehicle is insured 100% against accidents, even if they are your own fault, damage by a third party, damage by fire or any other damages. It also covers damage to accessories by a third party upto 50,000 EUR. There are no deductions or fees applicable to you incase of an accident, theft or damage.

You can also purchase separate passenger insurance upon request. The insurance described above does not include passenger insurance. Nor does it cover damage to tires as this is not considered as accidental damage by any insurance company in Georgia. The maximum cost for tires on off-road surfaces varies from 35 EUR to 95 EUR. It is recommended that you take out a good travel insurance package outside of Georgia that has better terms and covers a wide range of risks. The Georgian insurance that is included in the rental fee does not cover damage or harm to passengers or any property inside the vehicle, and no refunds are permitted by any party.
It is also recommended that you purchase travel insurance in your home country for all personal items.

 
7. Are There any Charges for Mileage or Petrol?

There is no limitation on mileage on your rented vehicle. You can travel unlimited miles with all vehicle’s for any rental period and you do not have to worry about the total amount of kilometers you drive. The price of fuel varies by time and region. The price of petrol at the time of writing this was 0.781 EUR per liter but may vary slightly in different regions.


8. What Accessories are Needed for Driving?

You need to have a GPS Navigator while driving across different regions and countries. Garmin Nuvi GPS Navigator 1300 provides good GPS services offering pedestrian navigation, optional City Xplorer maps. City Xplorer maps are available for select tourist destinations in North America and Europe. You can easily download the app from Garmin Nuvi. It has a good user interface and improved graphics, ecoRoute to suggest fuel-efficient routes to save your time and money. With public transmit mode, you can navigate on any transport systems.
You can also use Google maps on your smartphones if you have an internet connection enabled. You can download the Maps Me app along with a map of Georgia which is free for offline use.


9. Is it Mandatory to Install a Child Seat in The Car?

It is not obligatory to have a child seat in your vehicle. If you prefer to have a child seat in your vehicle, you need to select the option on the online form or add it as a note in your email requesting this. You need to specify the weight of your child in kilograms when your request child seat.

 

10. What are Cross Border Rentals?

Cross Border Rentals and restrictions are applicable if you travel to countries like Armenia and Azerbaijan. You need to have a special bilingual permit issued by a notary and you will charged about 69 EUR for a cross border rental. There is no restriction on the number of days you are outside of Georgia for. You need to plan ahead and request this permit by sending a copy of your passport by email, as it takes at least one day to issue the cross border permit. You can travel to most countries with our vehicles, so long as you have the needed permit(s).
You cannot enter Turkey with a rented vehicle - must travel in your own vehicle to cross Turkish borders. You cannot travel to Iran, Russia or conflict zones like South Ossetia and Abkhazia with a rented vehicle.


11. What Are The Best Tips to Follow When You Rent a Car ?

When you rent a car in Tbilisi, you can enjoy the comfort of exploring the region on your own and also travelling to other fascinating destinations in Georgia, which public transport can’t provide you with.
You can make your plan, schedule, stay at your favorite spot for hours together and extend or cut it short as you wish. You can plan to visit parks, visit the old town, take a sulfur bath in the Abanotubani district, visit the Holy Trinity Cathedral, Mtatsminda Park, or enjoy the local cuisine or visit Dashbhashi Canyon for a day trip.
You need to get a GPS device in English to navigate easily in Tbilisi, as the roads can be challenging to follow.