TERMS AND CONDITIONS

Introduction

Welcome to PArent.ge, Georgia's leading car rental service with 14 years of excellence. We offer convenient, affordable rentals across major cities and airports, with 24/7 support in multiple languages and seamless border crossing options to Armenia and Azerbaijan.

By using our services, you agree to the Terms and Conditions outlined below, designed to ensure a safe, enjoyable, and hassle-free experience for all our customers.

Eligibility and Requirements for Renters

- Driving License: Acceptance of any valid license printed in Latin or Cyrillic alphabet within one year of arrival in Georgia.

- Age Restrictions: Drivers must be at least 21 years old with 1 year of driving experience.

Rental Reservations and Payments

There are many ways you can book your vehicle, all the while knowing you'll have the best of comfort in whichever car you choose. The following are some of the fantastic ways you can easily book your vehicle. Online Reservation:

Online booking is one of the most used methods for booking vehicles.You can do this by checking online to see the availability of vehicles according to the information on the homepage(http://parent.ge/en ), then you can proceed with your online booking. The best thing is that securing your reservation at Parent.ge is free, and you can make any changes or cancel your bookings anytime, anywhere, at no extra cost. If you have any questions regarding your booking(s) and available vehicles, kindly message us and we will be happy to assist you.:

Payment Conditions and Methods

- No Prepayment for Online Reservations: Confirmation of online bookings without an upfront payment.

- Payment Upon Arrival: Credit card payments are processed at vehicle pickup. Full payment is required on the first rental day for a no-deposit rental.

- Payment Methods: Acceptance of cash, debit/credit cards (with a 3.5% surcharge), and bank transfers. Payments in GEL are based on the official exchange rate; bank transfers can be made in EUR or USD.

Deposit and Fees

- Zero Deposit Policy: All rentals are deposit-free, except for a few premium vehicles that require a deposit, as indicated during the booking process.

- Fees for Damages and Losses: Charges include 60 EUR for each damaged on off-road only, tires damaged on asphalt road are insured tires and 100 EUR for lost vehicle keys. These are not covered by insurance.

Insurance Coverage

- Casco Insurance: 100% Full Casco Insurance Coverage in case of accidents, theft, fire, or third-party damage. Includes third-party insurance in the amount of $50,000 and covers all accessories without franchise or deductions.

- Exclusions: Personal items inside the vehicle are not covered, as well as passenger insurance that should be covered by personal travel insurance according to Georgian law.

Vehicle Use and Restrictions

- Territorial Restrictions: Vehicles categorized in three categories:

For City / Highway - are not allowed on any off-road. Easy Off-Road - are allowed on any road except Tusheti, Ushguli and Lentekhi regions and Aklatsikhe – Khulo road. For Difficult Off-road , any official road in Georgia. None of our vehicles are allowed to cross occupied territories (Abkhazia & Osetia). Campers – have additional terms of use listed below.

- Cross-Border Rentals: Allowed to Armenia and Azerbaijan with a special permit and additional insurance. Notary-issued permits and costs for crossing borders can be issued in the booking process for the fee of 90 EUR / per country.

- Campers: Camping vehicles are allowed on non-official roads in Georgia (lakes, forest roads, etc.), however there is no insurance coverage for any damages made to the vehicle and any damage made to the vehicle must be covered by customers only. Malfunctions

Maintenance and Breakdown Assistance

- Renter Responsibilities: Immediate reporting of vehicle problems to avoid further damage and for safety reasons.

- Company Support: Provision of vehicle replacement in case of malfunction or breakdown, applicable in Georgia and neighboring countries.

Rental Period, Late Returns, and Early Returns

- Timely Return: Charges for late returns range from 50% of the daily rate (3-8 hours late) up to doubling lay doubling the daily rate for delays over 8 hours, unless previously agreed upon.

- Early Return: A 40% refund is provided for unused rental days if the vehicle is returned early, with no refund for returns less than 24 hours early.

Delivery and Collection

- Free Delivery: Offered to any city location or airport, with 24/7 service for pre-booked vehicles.

- Office Hours: Standard hours are 10 am to 6 pm, Monday to Friday, with provisions for holiday and weekend services.

- 24/7 Vehicle Delivery and Collection: Any booking is executed at any time or holiday within office working hours, you will receive the vehicle any time specified in the booking for no extra charge.

Rules Regarding Fines and Violations

Traffic and Parking Fines: Renters are responsible for compensating any fines incurred during the rental period. Documentation for payment will be provided.

Drinking and Driving: Strict penalties include a 500 EUR charge from PArent, vehicle confiscation, and a 6-month driving license suspension by Georgian police. Tolerance for alcohol in Georgia is 0.3 promilles.

Campers & Camping Equipment

- Territorial Restrictions: Camping vehicles are allowed on non-official roads in Georgia (lakes, forest roads, etc.),

- Insurance: All insurance terms apply to Camping vehicles however as there is no insurance coverage for any damage made to the vehicle done on non-official roads any damage made to the vehicle must be covered by the customer only. Fees for the vehicle repair will be provided by PArent, if there is any misunderstanding with the payment, invoice for the payment amount can be provided by the insurance company. Note: Usually, the insurance company counts much bigger amounts as we try to take minimal and fair charges that we need for repairs.

- Malfunctions: All standard terms also apply to camping vehicles, excluding malfunction on non-official roads. In case of malfunction on restricted territories, PArent is responsible for a vehicle change, but the fees for delivering the vehicle to the destination must be covered by the customer. The standard Fee for the change is 0.5 EUR per km from Tbilisi city.